Troubleshooting
Fix common problems with forms, emails, caching and missing modules.
On this page
A module is missing from the editor
- Check Rawnaq → Elements. The module may be switched off.
- For Pro modules, make sure the free Rawnaq plugin (1.5.0 or newer) and Rawnaq Pro are both active.
- For Elementor or Divi widgets, make sure that builder is active (see Rawnaq → System Info).
Form emails do not arrive
- Use the test email button in the dashboard. If it fails, your server cannot send mail. Install an SMTP plugin.
- Check the recipient under Send email to. If it is empty, the WordPress admin email is used.
- Look in your spam folder. Entries are still saved in Rawnaq → Form Submissions if logging is on.
A form says too many requests
The rate limit is 5 submissions per 10 minutes per visitor per form, and 30 per hour per site. Wait and try again. Developers can change it with the rawnaq_smart_form_rate_limit filter.
A form fails on a cached page
Rawnaq refreshes its security token on its own. If it still fails, purge the page, CDN and object cache.
Case-Study Grid filters or Load more stopped working
After updating to 1.5.0, purge your page, CDN and object cache once.
Webhook or Mailchimp does not work
Use the test buttons in the dashboard. They show the response or error. Webhooks need an HTTPS URL, and Mailchimp needs your API key with its data centre suffix, for example -us21.
Need to report a bug?
Use Copy report on Rawnaq → System Info and include it in your message.